Conflict Resolution and Tough Conversations

Most of us find conflict difficult to deal with, so we avoid it for as long as possible. Other times we believe we "handled it," when in fact that is not the case.  Sometimes, if we step back and look at the big picture, we may find that we aren't being proactive or preventative enough and that inaction is likely where we should start.

Conflict in the workplace can be a significant source of stress and productivity loss. As a CEO, manager, or team leader, it's important to take proactive steps to prevent conflicts from occurring in the first place. Here are some strategies to consider:

1. Prime your organization for feedback and high quality communication. It is always best when the expectations are clear and communicated from the start. Ensure that everyone on the team is aware of their roles, responsibilities, and expectations. This can include job descriptions, performance metrics, and communication guidelines. When everyone knows what is expected of them, it can help minimize misunderstandings and conflicts.

2. Encourage and require communication. Encourage team members to speak openly and honestly with each other.  Set up regular team meetings or check-ins, and create a culture where people feel comfortable sharing their thoughts and ideas. When communication is open and respectful, it can help prevent conflicts from escalating.

3. Establish a conflict resolution process. Despite your best efforts, conflicts will inevitably arise. Establish a fair process for addressing conflicts when they do occur and communicate what the process is often. Make sure your approach aligns with your organization's vision, mission, and core values.

4. Foster a positive work environment. A positive work environment is a more engaged work environment. When people feel valued and supported, they are less likely to engage in negative behaviors that can lead to conflict.

5. Address conflict early. If you do notice signs of conflict, address them early. Don't wait for the situation to escalate, as this can make it more difficult to resolve. Speak with the parties involved and try to find a resolution before the conflict impacts the rest of the team.

By taking these proactive steps, you can help prevent conflicts from occurring in the workplace. This will save you time and energy in the long run and ensure your team is operating at its best.

The Quality Coach will be sharing these strategies along with much more information pertaining to conflict resolution and tough conversations in the workplace on June 27th at the Washington Chamber of Commerce Education Series from 11:30-1:00p.m. The session will be facilitated by our coaches, Lori VanLeer and Mary Shofner.