Emotional Intelligence (EQ): Use it or Lose it!
Have you noticed that when you work out, your muscles grow and you get stronger? Have you also noticed that when you stop working out, those same muscles disappear in a flash! The same is true for our EQ ‘muscles’.
“Emotional Intelligence is the ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity.”
EQ is a skill that can be developed over time. In fact it is a set of 5 skills! AND it can be helpful to think of it like we think of a muscle. If we go to the gym and do the work, our muscles grow and get stronger. If we stop working those muscles, they atrophy and weaken. If we focus on emotions, ours and others, are aware of them and work to regulate them, we can harness their power. If we ignore them, we lessen our ability to be effective as a human and with other humans who are, by nature, emotional beings.
Here's a recent example (one of many!) from my own personal life. A friend wanted to play more tennis and become a better player. I invited her to join a group that I frequently play tennis with. Some of the other players seemed to be confused and concerned about bringing a new person to the group. I in turn became frustrated with their reactions. Rather than holding onto what felt like negative emotions and thoughts, I chose to tap into what I know about self-awareness and self-regulation to understand my own emotional response and to understand their emotional response. I asked if we could talk it through, which we did, and we found good options that left us feeling more connected, supportive and happy.
But why would we care whether we have strong EQ Skills in the workplace? Emotional intelligence is a critical leadership skill set that can positively impact retention, engagement, and performance. Here are some ways EQ can have a powerful impact within organizations:
Impact on Retention: Leaders with strong EQ are better able to create an environment in which team members feel heard, understood, and supported. They can tailor their communication style to suit different individuals' needs and preferences, which in turn fosters loyalty and commitment among team members. Employees who feel valued and well-supported by their leaders are more likely to stay with the organization long-term.
Impact on Engagement: Leaders with strong EQ can inspire and motivate their teams by creating an emotionally positive environment that encourages collaboration, trust, and openness. They can communicate effectively with their team members, listen actively, and provide constructive feedback. When leaders demonstrate empathy and are attuned to employees' emotional needs, they can foster a sense of belonging and help employees feel more engaged at work.
Impact on Performance: Effective leaders with strong EQ have a better understanding of their employees' motivations, feelings, and strengths. By adapting their leadership style to suit each employee's needs, they can help workers reach their potential and perform at their best. Leaders with strong EQ have better self-awareness and can manage their own emotions effectively. This can be crucial in high-pressure situations to build confidence in their team members and help them navigate difficult circumstances, which can ultimately lead to better organizational performance.
In conclusion, leaders with strong emotional intelligence skills can create a positive workplace culture where team members feel valued, engaged, and empowered. This, in turn, can lead to higher retention rates, increased engagement, and better overall organizational performance.
So let’s get to work!
For support to help you and your team grow your EQ, contact The Quality Coach®!
Read More: Harvard Business Review, Gallup Workplace and Society for Industrial and Organizational Society